30 day returns
We want you to be happy with what you buy from Oakmere. If something is not right, you can return most items within 30 days of delivery for a refund or an exchange.
What we can accept
To be eligible for a return, an item must be unused, in the same condition you received it, and in its original packaging with any tags or protective wrapping still attached. Please keep your order confirmation or receipt as proof of purchase.
What we cannot accept
We are not able to accept returns on items that have been installed, wired in, assembled or modified, on made to order or personalised pieces, on gift cards, or on any item returned damaged through use rather than through a fault.
How to start a return
Contact us through our contact page with your order number and a short note about what you would like to do. We will reply with return instructions and the address to send the item to. Please do not send anything back before you hear from us.
Return shipping
You are responsible for the cost of return shipping unless the item arrived damaged, faulty, or was not what you ordered. We recommend using a tracked service, as we cannot be responsible for items lost on their way back to us.
Refunds
Once your return arrives and has been checked, we will let you know whether the refund has been approved. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it can take a few business days for the money to appear in your account.
Damaged or faulty items
If your order arrives damaged or faulty, contact us with photographs as soon as you can and we will arrange a replacement or a refund at no cost to you.
Exchanges
The quickest way to exchange an item is to return the original for a refund and place a new order for the piece you want.
Your consumer rights
This policy sits alongside your rights under consumer law and does not replace them.
Contact
Any questions about returns can be sent to us through our contact page.